Domophoria
Domophoria
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support@domophoria.com
QUESTIONS & ANSWERS
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What is Domophoria?
Domophoria is a simple system for managing your home and real estate from one place. It helps you organize and manage all information about your home and effectively solve service, maintenance and problems in your home without chaos and the need to search for suppliers.
What is the goal of the application?
The goal is to have all the important information about your property and the service history of your home clearly in one place, making it easier to solve common and acute situations in your home.
What will the application bring me in practice?
- Complete overview of your home
- History of repairs, maintenance and inspections of assigned devices
- Reminders of required device services
- Mediation of service and suppliers of required services
- Faster problem solving and telephone support
- Less stress in case of malfunctions and unexpected situations
Is the application intended only for technically oriented people?
No. The application is designed to be simple and usable even for ordinary users without technical knowledge.
Do I have to enter all the documents for the house/apartment into the application at once?
No. It is enough to start with basic information about the key household devices (main water and gas shut-off, electrical switchboard, heating type and dates of their installation and last service/inspection). You can add additional information and documents gradually.
How long does onboarding take?
Basic onboarding takes approximately 2-5 minutes.
What do I need to fill in when I start for the first time?
Basic information about the household:
- Type of household (family house, apartment, villa)
- Contact details (address)
- Information about the main gas, water and electricity shut-offs
What is the purpose of the household history?
Household history helps to record information about:
- Repairs and maintenance of equipment
- Service interventions
- Important changes to equipment
Thanks to this, you have an overview of what has been happening in the household and when regular inspections or servicing of equipment is required.
How do service requirements work?
If you need service or help:
1. You enter a request including its urgency, type of device, its location, preferred solution date
2. Domophoria will help you find a suitable provider
3. You will receive a quote
4. After its approval, implementation will take place
5. Based on the approved handover protocol, an invoice will be issued and payment will be made
Can I use the application preventively, not only in case of a problem?
Yes. Domophoria is not only a solution to faults. It also helps with maintenance planning and management of all data regarding the household, including for the needs of resolving insurance claims, handling loans, etc.
Is my data safe?
Yes. Access to data is strictly in accordance with legal requirements and GDPR, all information is used only to ensure the functioning of the entire system and to resolve your requests.
How much time do I have to devote to the application?
Minimum. You use the application mainly when you need to resolve something or check the status of your devices. The most time-consuming part is entering documents related to your household, but you can enter them gradually according to your capabilities. The application will then provide you with full control of your household from one place online.
What if I don't know how to use the application?
During the entire pilot phase, you have direct support from the Domophoria team, and afterwards the call center team will be available to answer all your questions.
Why is my feedback important?
The pilot version will allow you to collect all your comments on the application from its real use. Your experience will directly affect the shape of the final application and service.
How much will the application cost after the pilot?
From the start of the pilot phase, you will have the application free for 6 months for 1 property. The price for service/operational tasks performed will always be increased by 20%, but within the first 3 months of using the application it will be refunded to you in the form of credit. The final pricing model will be set only after the pilot and user feedback have been evaluated.